FAQs

How fast will you ship out my order?

If the product is in stock on the website that means we have it in our warehouse. We'll dispatch it within 1-2 business days.

How long will delivery take?

Delivery times vary based on your location. To most metro Australia areas we deliver within 2-4 business days. If you are regional or remote it can take up to 12 business days.

Do you offer warranties?

Yes, all InnovAge products come with a 12 month warranty covering manufacturing defects.

Is assembly required?

Most of our products come fully assembled or require minimal setup. If you are ordering online please ensure you have someone available to help set up and assemble your order.

What if the product arrives damaged?

If your order arrives damaged, contact us within 48 hours with photos and your order number. We’ll resolve it as quickly as possible.

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